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Whether you have a question about massage chairs, saunas, or need help choosing the right wellness solution for your home.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like massage chairs and saunas may include white-glove delivery options detailed on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any questions about your shipment, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If your massage chair, sauna, or red light therapy mat does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
We do our best to accommodate exchanges when possible. If you would like to swap a massage chair for a different model or explore other options, contact our team and we will walk you through the process based on our Return Policy.
How do I choose the right massage chair or sauna for my space?
Every home setup is different, so we recommend checking the dimensions and specifications listed on each product page. Our team can also help you compare models based on your available space, intended use, and personal preferences.
Do your red light therapy mats require any special setup?
Most of our red light therapy mats are designed for simple, at-home use with no complicated installation. Each product page includes setup guidance, power requirements, and recommended usage tips to help you get started right away.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our wellness team aims to answer every inquiry within one business day so you are never left waiting.
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Your personal information is protected with industry-standard encryption at every step of your experience.
Thoughtful Guidance
Owned and operated by BUILT BETTER LIVING, our team provides knowledgeable advice tailored to your wellness goals.
30-Day Returns
Shop with confidence knowing eligible products are backed by our return policy for your peace of mind.
